Frequently Asked Questions (FAQ)

How much notice does The Urban Leash need to schedule a walk or visit?

The Urban Leash requires (7) days notice before the start of any normal services and at least (2) weeks notice for any services over major holidays (i.e Thanksgiving & Christmas).


Are we accepting new clients?

We are only accepting new cat sitting clients in JP, Roslindale and the South End at this time. Please note, we do not accept new clients over major holidays (i.e. Memorial Day, July 4th, Labor Day, Thanksgiving & Christmas).


Is The Urban Leash insured?

Yes, The Urban Leash is fully insured and bonded through Pet Sitters Associates as well as being fully CPR/First Aid certified.


Does my dog need to be up-to-date on their vaccines including Rabies, DHPP, and Bordetella?

The Urban Leash prefers that your dog is up-to-date, however, if there is a certain reason for non-vaccination, this can be discussed during our meet & greet.


What type of payments are accepted?

Checks, Cash, Venmo, Zelle or Paypal.


How much notice is needed to cancel a visit?

A 24-hour cancellation notice is preferred. However, The Urban Leash understands that life throws curve balls every so often and allows cancellations on the day of service as long as the cancellation notice is given before 8 a.m. otherwise a fee of half the visit cost will be charged.


Is there additional fee for holiday walks or visits?

Yes, an additional $10 will be added to a walk or visit on all major holidays.


What happens during severe weather?

In the case of severe weather like a snowstorm, thunderstorm, or temperatures above 90 degrees or below 20 degrees, The Urban Leash will take every precaution to keep your pet safe. Dogs will go out for a quick walk to go potty and head back in the house for indoor cuddle/playtime. In the event the mayor or governor issues a travel ban then non-essential services will be cancelled.